Refund policy

Returns and refunds

Change-of-mind returns

If you bought online and change your mind, email contact@robinsonequipment.co.uk within 14 days of delivery to tell us you wish to cancel.

You then have 14 days from telling us to return the item.

For non-faulty items, including orders placed in error, the customer is responsible for the direct cost of return delivery. Wheelbarrows are bulky items, so please use a suitable tracked and insured courier. Contact us before arranging a return so we can provide a return reference and instructions.

Return address:
Robinson Equipment
53 Ty Fry Road
Rumney
Cardiff
CF3 3JJ

Items may be inspected as you would in a shop. If an item has been used beyond that, assembled beyond reasonable inspection, damaged, or has parts missing, we may make a reasonable deduction to reflect the loss in value.

We will issue a refund within 14 days of receiving the returned item, or evidence that it has been sent back. Where required by law, we will also refund the standard outbound delivery charge.

Faulty, damaged or incorrect items

Please contact us as soon as possible at contact@robinsonequipment.co.uk with your order number, a description of the issue and clear photographs where possible.

If an item is faulty, damaged in transit or not as described, we will work with you to provide the appropriate repair, replacement or refund. We will cover reasonable return or collection costs where we are responsible.

Nothing in this policy affects your statutory rights.